Location: Custom Lane, Leith 

Reports to: Custom Lane Management Team 

Salary: £26,325 per annum 

Hours: 37.5 hours per week, across 5 days per week Monday – Sunday, usually 8:45am to 5:15pm however some time outside normal working hours may be required on occasion 

Role Overview

The Front of House Team Member is a key ambassador for Custom Lane, responsible for creating a warm, welcoming and well-organised environment for visitors, members and collaborators. This role sits at the heart of our day-to-day operations, supporting space hire, co-working, events and our wider cultural programme, while providing practical assistance to the Custom Lane team. 

You will be the first point of contact for many people using the building and play an important role in ensuring that Custom Lane operates smoothly, professionally and in keeping with our values. 

Key Responsibilities 

Front of House & Visitor Experience
Meeting and greeting visitors, co-workers, space-hire clients and event attendees
Acting as the first point of contact for enquiries, bookings and general assistance
Ensuring the building feels welcoming, calm and well-presented at all times 

Space Set-Up & Daily Operations
Setting up and resetting spaces for co-working, meetings, workshops and events
Supporting the smooth running of space hire bookings, including arrivals and departures
Carrying out daily checks to ensure spaces are clean, safe and ready for use 

Events & Cultural Programme Support
Assisting with the delivery of Custom Lane’s cultural and events programme
Supporting event hosts, artists and facilitators with practical on-the-day needs
Helping to create a positive experience for audiences and participants 

Retail & Stock Management
Processing retail sales accurately and confidently
Managing stock levels, including receiving deliveries and keeping displays tidy
Supporting basic reporting and stock checks as required 

General Team Support
Providing ad-hoc assistance to the Custom Lane team as needed
Communicating clearly with colleagues about bookings, issues or opportunities for improvement
Helping to uphold Custom Lane’s values, ethos and reputation 

About you 

The ideal candidate will bring a friendly, approachable, and confident manner, along with excellent communication and interpersonal skills. They will demonstrate strong organisational abilities and a keen attention to detail, enabling them to manage tasks efficiently and accurately. The role requires someone who can work both independently and collaboratively within a small team, while comfortably multitasking in a busy, public-facing environment. 

While not essential, experience in front-of-house roles, hospitality, retail, or cultural venues would be highly valued, particularly if accompanied by an interest in creative practice, culture, events, or community-led spaces. 

On a personal level, the successful candidate will be proactive, reliable, and solutions-focused. They will remain calm under pressure, adapt readily to changing priorities, and genuinely enjoy helping people to create positive experiences. A strong alignment with Custom Lane’s community-focused and creative ethos is also important. 

To apply or if you have any questions regarding the role please email hello@customlane.co